Help & Support
Support and advice for Velocity Broadband customers. If you need help with your broadband service, our support content is designed to answer common questions and guide you through basic troubleshooting steps.
We know broadband issues can be frustrating, so we aim to keep support straightforward. Whether you’re dealing with a slow connection, no service or a question about your package, we are here to help.
Support
Common support categories
Connection issues
If your broadband is down or running slowly, start by checking your router, cables and power supply.
Account support
Need help understanding your package, billing or account details? Contact our team for assistance.
Troubleshoot your connection
Try the following steps first:
Restart your router
Check all cables are connected securely
Test your connection on more than one device
Move closer to the router if using Wi-Fi
Contact our team if the issue continues
